Operations Management

 Professor: Gülru Özkan-Seely, Ph.D. 

University of Washington School of Business

Level: Graduate

This course is designed to address key operations issues in service and manufacturing organizations in both small and large firms. These issues include both strategic and design decisions. The final project for this course aims to provide key insights for a specific company challenge through extensive research. In the past, students have worked with companies such as Frontier Communications, Polyclinic, and Seattle Stained Glass. Many of these projects focused on keeping company processes lean, while also maintaining an exemplary customer experience.
See Potential Project Ideas